• Jacqueline Zwiebel

How emotional intelligence relates to Mediation

Updated: Oct 2, 2020

Conflict and emotions are unavoidably related. Emotions are sometimes beneath surface of arguments and discords, but they are always present. Emotions often guide an individual's decisions and courses of action they take. People may be skillful at not showing their feelings, and may not even be aware of them. The fact remains, emotions lie at the heart of misunderstandings and conflict.

Developing emotional intelligence, or awareness and understanding of emotional issues, can be of great benefit to someone who wants to understand and resolve a dispute. After all, some of the most interesting and challenging issues a mediator encounters have little to do with the law, and everything to do with psychological and emotional issues.

Emotional intelligence provides mediators the ability to understand what is really going on in a disagreement, especially the most difficult cases, and provides insight on how best to approach the matter.

Please follow the link below to read more about emotional intelligence.

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